Built to order · 2-year warranty · Worldwide shipping
Scale Suspension FAQs
Answers to your most common questions
Find quick answers on orders, products, shipping, tracking, warranty, and more.
Most common topics
Quick answers before you buy
Find answers on orders, build times, warranty, shipping, payment methods, and tracking.
✓
Orders
Payments, returns, cancellations, and order tracking.
Payments, returns, cancellations, and order tracking.
✓
Products
Warranty, build times, and product series differences.
Warranty, build times, and product series differences.
✓
Shipping
International shipping, duties, and PO box limits.
International shipping, duties, and PO box limits.
2–4 Week Build Time
Our standard coilover build estimate is 2–4 weeks. Timing can vary with demand and parts availability.
2-Year Limited Warranty
Our 2-year limited warranty covers the original purchaser against defects in materials and workmanship, subject to our warranty terms.
Worldwide Shipping
We ship worldwide. Orders outside the United States and Canada may incur import duties or fees on arrival.
Orders
Payment, returns, order changes, and tracking.
We accept major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay. The payment methods available for your order are shown at checkout and can vary by device and location.
Contact us before sending anything back. Return requests must be made within 14 days of receiving your product. Items must be unused, uninstalled, undamaged, and in their original packaging.
Approved returns are subject to a 25% restocking fee based on the product’s MSRP. You are responsible for shipping charges to and from Scale. Refunds are processed after the returned product has been received and inspected. See our full returns and exchange policy for the complete terms. If you purchased through a dealer, contact that dealer directly.
Contact our team as soon as possible with your order number and the change you need. Availability of changes depends on how far your order has progressed through production.
Our cancellation policy specifies a 25% restocking fee for custom builds or out-of-stock orders, applied from the next working day after the order is placed. Custom builds include changes to valving, shock length, springs, Extreme Low configurations, and custom colors. Please review the full cancellation terms before requesting a cancellation. Dealer orders must be handled through the dealer.
When your order ships, we send a shipping confirmation email with a tracking link. Open that link to follow the package on the carrier’s website. You can also sign in to your account to check your order.
A build-to-order kit may still be in production before a tracking number is available. For an update, contact us with your order number.
Products
Warranty coverage, build times, and choosing your suspension series.
Yes. Scale Suspension provides a 2-year limited warranty to the original purchaser against defects in workmanship and materials, when the product is used for its intended application and maintained and adjusted as instructed.
To start a claim, use our warranty support form and describe the issue. Photos, videos, a workshop report, or return inspection may be needed. Covered repairs can include replacement parts and rebuild labor; shipping and on-car removal or installation costs are generally your responsibility. Read the full warranty terms for coverage and responsibilities.
Many of our coilovers are assembled to order for the vehicle application and configuration you select. This gives us time to prepare the kit around those requirements instead of sending a generic setup.
The standard build estimate is 2–4 weeks, but demand and parts availability can affect timing. Check your product page for the current estimate. Build time is separate from shipping transit time; see our shipping information for delivery details.
Innovative Series is our versatile lineup for street driving, spirited use, show builds, and light track duty, with configurations that suit different ride-height and comfort goals.
Alpine Series focuses on premium vehicle applications, refined comfort, and high-end materials. Depending on the application, configurations can prioritize an OE-style replacement or a lower, sportier setup.
Availability and specifications vary by vehicle. Compare the Innovative Series and Alpine Series, or tell us your vehicle and driving goals for help choosing.
Shipping
International delivery, tracking, and address requirements.
Yes, we ship worldwide. Orders outside the United States and Canada have additional shipping charges and may incur import duties or fees on arrival. Our existing international-order terms state that orders outside the United States and Canada cannot be returned.
Review our shipping information and return terms before ordering. If you need help confirming shipping for your destination, contact our team before placing your order.
Use the carrier tracking link in your shipping confirmation email, or sign in to your Scale account. You can also follow your order in the Shop app if you use it.
If you cannot find your shipping email or need an update on an order that is still being built, send us your order number so we can help.
No. We cannot deliver to PO boxes or APO addresses. Please provide a physical delivery address when placing your order. If you are unsure whether your address can be served, contact us before ordering.
Still have questions?
Contact Support
Use the contact page for fitment help, warranty questions, existing orders, or replacement parts support.
Support Hours
Monday through Friday, 9:00am to 5:00pm EST, with Saturday and Sunday closed.