SCALE Suspension provide a 2 year limited warranty to the original purchaser that cover and ensure the product will be free from defects in workmanship and material when properly used on the application they have been designed for, under normal operating conditions. Failure, under normal use and proper maintenance and adjustment as suggest by SCALE in the instruction guide are covered under certain conditions. Customer should be able to give accurate diagnostic and proof of the exact failure (pictures, videos or report from a certified workshop) or SCALE Suspension may require to have the parts returned for inspection and repair. Replacement parts and rebuild labors are covered but on-car replacement or installation labor and shipping fees are covered by the customer except for certain situations at SCALE Suspension discretion. In the eventuality customer gave enough information and proof so we can confirm the failure with no further investigation, SCALE suspension reserve the right of sending the part at no charge if no return are requested or charge a deposit that will be refunded in full or partially once the faulty part is returned.

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The customer will be responsible for the removal cost, loss of use of the product, loss of time for any repair or part replacement under warranty. SCALE suspension and his authorized dealer may not be held responsible of any repair or installation labor, damage, inconvenience, commercial loss, loss of money caused by the product or any type of failure. SCALE suspension reserve the right to change, modify or discontinue the design of any products previously manufactured without any obligation to the customer. Customer touched by a discontinued product and in need of replacement will receive the new product design if under warranty but SCALE suspension is not responsible for pair of any product if only a single product has an issue. Other part of a pair can be offered at a discounted price if customer want to replace a pair. SCALE Suspension reserve the right to change these terms and conditions at any time without prior notice.