Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@scalecoilover.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@scalecoilover.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Exchanges are offered to customers having to change projects for personal reasons or accidents within two weeks (14 days) of receiving your product. Exchanges are only possible if the suspension is in new condition (not partially or entirely installed) and the customer covers shipping /return fees. Additional fees may be charged if a new suspension or configuration requires customization, has a higher MSRP price, is received damaged or import fees have been charged when receiving the package. We suggest using a trackable shipping service and selecting shipping insurance that covers the value of the package in the eventuality a package is lost. SCALE suspension is not responsible for any damage or loss when the package is in the shipping companies hands.
Returns
In the event you need to return your product for personal reasons, we always prefer to prioritize the possibility of exchanging or finding a way to help you fit the product on another car. If no other options are possible, returns must be requested within seven days of receiving the product. The product must be unused and in the same condition that received, including but not limited to; uninstalled or not partially installed, undamaged and with the original packaging. Returns are subject to a 25% restocking fee based on the MSRP price of the product. If a return is allowed by SCALE suspension, shipping charges to and from SCALE suspension are the customer’s responsibility. We’d like to ask the items to be returned well packaged to ensure no damage can occur while in the shipping process. We also suggest using a trackable shipping service and selecting shipping insurance that covers the package’s value if a package is lost. SCALE suspension is not responsible for any damage or loss when the box is in the shipping company’s hands.
Refunds will only be applied after the package is received and inspected; additional fees may apply if import fees have been charged or the package is received damaged. The customer will be responsible for contacting the shipping company to claim for the damage, but our team will give every needed proof to help the customer fill the claim and prove that the package has been damaged during transport. Refund will be applied within 24-48h after receiving the package, inspecting everything and having confirmation from the customer for accepting the restocking fees. Refund will be processed on the original credit card or according to the original payment method.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@scalecoilover.com.